Privacy
Privacy policy.
This policy explains what personal information MUGZ collects through this website, why we use it and how it is handled.
Who we are
MUGZ provides web development, software development and related digital services.
For the personal information described in this policy, MUGZ is responsible for deciding how and why that information is used.
If you have any questions about this policy or how your personal information is handled, you can contact us at hello@mugz.dev.
Information we collect
We may collect information that you provide directly to us when using our website, including:
- Your name
- Your email address
- Your phone number, where provided
- Your business name, where provided
- Information about your website or business
- Details about the services or software you are interested in
- Your approximate project budget
- Messages and other information you choose to submit through our forms or by email
How we use your information
We use the information you provide only where necessary to operate MUGZ and communicate with you. This may include:
- Responding to questions and general enquiries
- Reviewing and responding to quote requests
- Discussing your requirements and potential projects
- Providing services where you become a client
- Maintaining records of relevant communication
- Protecting the website and its forms from misuse, spam and abuse
We do not sell your personal information.
We do not use information submitted through our enquiry or quote forms for unrelated marketing.
Our lawful basis for using your information
UK data protection law requires us to have a lawful reason for using personal information.
Where you contact us about a potential project or request a quote, we may process your information because it is necessary to take steps at your request before entering into a contract.
For general enquiries, communication, website security and the ordinary administration of MUGZ, we may rely on our legitimate interests in operating the business and responding to people who contact us.
Who we share information with
We do not sell or rent your personal information to third parties.
We may use trusted service providers where they are necessary to operate the website and deliver our services. This currently includes services used for website hosting and email delivery, such as Vercel and Resend.
These providers may process information on our behalf as part of providing their services.
We may also disclose information where required by law or where necessary to protect our legal rights.
International processing
Some of the technology providers we use may process or store information outside the United Kingdom. Where this happens, we rely on the protections and safeguards provided by those service providers in accordance with applicable data protection requirements.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected.
Enquiry and quote information may be kept while we respond to you and for a reasonable period afterwards in case further communication is required.
If you become a client, relevant information may be retained for the duration of our working relationship and for any additional period required for legal, accounting or business record-keeping purposes.
Information that is no longer required will be deleted or securely disposed of where appropriate.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:
- Ask for access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how your information is used in certain circumstances
- Object to certain uses of your personal information
To make a request, email hello@mugz.dev.
Cookies and analytics
MUGZ does not use personal information submitted through its forms for advertising or behavioural profiling.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information and limit access to it. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Questions or complaints
If you have a concern about how MUGZ handles your personal information, please contact us first at hello@mugz.dev.
You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO).
Visit the Information Commissioner's Office →Changes to this policy
We may update this privacy policy if the way we collect or use personal information changes. The latest version will always be published on this page.